Emails

The emails Altrum sends, who receives each one, and when.

Subject	Sent to	When
Set or reset your Altrum password	You	You asked to reset your password. The link works once and for one hour.
You are invited to join your organization on Altrum	The invited person	An owner or admin invited you. The link works once and for 7 days.
Your role in your organization has changed	The member	Their role changed. The new role applies straight away.
Your access to your organization has been switched off	The member	An owner or admin disabled them. They are signed out everywhere.
Your access to your organization is back	The member	An owner or admin enabled them again.
The AI system is now active	The AI system’s owner and the organization’s owners	The AI system was activated.
The AI system has been deactivated	The AI system’s owner and the organization’s owners	The AI system was deactivated.
Your organization has been switched off on Altrum	The organization’s owners	Altrum switched the organization off, or its plan ended. Nothing is deleted.
Your organization is back on Altrum	The organization’s owners	Altrum switched the organization on again.
The ticket reference and title	Altrum support, with you and your organization’s owners copied	You raised a support ticket. Reply to the email to add to it.

In each subject, Altrum uses your organization’s or AI system’s name.

Removing a member sends no email. See Support for tickets.

If an email does not arrive, check your spam folder, then ask an owner or admin to resend an invitation, or ask for a new reset link.